Frequently Asked Questions
Common questions about RHINO's enterprise blockchain infrastructure services, answered.
Technical Capabilities & Performance
What blockchain validator uptime guarantees does RHINO provide?
RHINO provides differentiated uptime commitments: 99.95% customer SLA guarantee for all client-facing services, backed by commercial-grade service level agreements, and an internal operational target of 99.99% uptime for validator infrastructure. This exceptional reliability is achieved through our Horcrux-based RAFT signing infrastructure, multiple redundant nodes across five major global clusters (Eastern US, Western US, Germany, Japan, Singapore), and comprehensive monitoring with Wazuh security monitoring and Zabbix infrastructure monitoring. We currently manage approximately $250 million in assets under management across 60+ blockchain networks, demonstrating our proven track record in institutional staking services.
How many blockchain networks does your RPC infrastructure support?
RHINO operates validator and infrastructure services across 60+ blockchain networks internally, representing one of the most comprehensive portfolios in the industry. For public RPC services, we selectively offer enterprise-grade API endpoints for key networks as listed on our resources page at rhinostake.com/resources. These public RPC endpoints are powered by over 100 bare metal nodes deployed globally and process over 30 billion requests monthly through our hybrid infrastructure model combining owned bare metal hardware with strategic cloud deployments. Our enterprise Web3 development tools utilize 10GB network architecture and Tier-3+ data centers to provide sub-100ms response times globally with 99.99% availability for both public and private enterprise clients. All API services are governed by our terms of use.
What are your RPC endpoint performance specifications?
Our enterprise RPC infrastructure utilizes AMD Ryzen 9950X or AMD EPYC 9 series processors with 128GB+ RAM configurations and fast NVMe SSD storage in RAID 1 configurations for redundancy. This enterprise-grade hardware delivers sub-100ms response times globally with 99.99% availability through our 10GB network architecture deployed across Tier-3+ data centers. We maintain dedicated enterprise endpoints with higher rate limits, priority routing, and guaranteed bandwidth allocation. Our blockchain infrastructure consulting team works with clients to optimize API usage patterns and ensure optimal performance for mission-critical applications.
How do you handle blockchain network upgrades and hard forks?
RHINO's enterprise blockchain infrastructure provider services include comprehensive upgrade management. We monitor all network governance proposals, create service tickets for upcoming changes, and coordinate seamless transitions with zero downtime for enterprise clients. Our team provides advance notice and migration support for any breaking changes.
Security & Compliance
What security measures protect institutional staking operations?
Our blockchain security compliance framework implements multiple layers of protection including enterprise vault infrastructure with encrypted storage, Horcrux-based RAFT signing infrastructure for validator security, and hardware security keys required for vault access providing multi-factor authentication. All cryptographic materials are protected through MPC (Multi-Party Computation) implementations or off-node signers deployed in dedicated signing infrastructure, with exclusive use of hardware wallets for all asset management operations ensuring private keys never exist in software-only environments. We maintain active ISO 27001 certification process (expected completion Q1 2026). Our base security implementation follows CIS (Center for Internet Security) benchmarks deployed via Ansible automation frameworks, with comprehensive audit trails and industry-standard encryption for all enterprise blockchain custody operations.
Are you compliant with enterprise security standards?
RHINO maintains comprehensive compliance with enterprise security standards through our active ISO 27001 certification process (expected completion Q1 2026). Our security architecture utilizes Nebula overlay networking for fine-grained access control, Wazuh for comprehensive security monitoring and auditing, and Graylog centralized logging with automated queries that instantly alert on policy violations. All system access is managed through certificate-based authentication with no public facing access endpoints, and comprehensive access logging provides complete audit trails. Our blockchain infrastructure consulting services include security assessment and compliance guidance for enterprise clients that wish to review our security posture and how our practices align with their internal requirements.
Slash Protection
What is slashing and how does it affect staked assets?
Slashing is a penalty mechanism built into proof-of-stake networks to discourage malicious or negligent validator behavior. When validators violate network rules (like double-signing blocks or going offline for extended periods), a portion of their staked tokens is permanently destroyed ("slashed") as punishment. This directly affects delegator rewards and can impact the principal staked amount in severe cases. RHINO's enterprise staking infrastructure is specifically designed to prevent slashing events through redundant systems, advanced monitoring, and strict operational procedures that maintain validator integrity across all supported networks.
What specific measures does RHINO implement to prevent slashing?
RHINO implements multiple layers of slashing prevention including Horcrux-based RAFT signing infrastructure that prevents double-signing through distributed consensus mechanisms, real-time monitoring systems with automated alerting for validator health metrics, geographically distributed backup validators with automated failover capabilities, and an isolated, dedicated signing infrastructure. Our operational procedures include strict change management protocols, and 24/7 monitoring with PagerDuty integration ensuring immediate response to any anomalies that could lead to slashing conditions.
Does RHINO provide slashing insurance or compensation guarantees?
Yes, RHINO provides comprehensive "soft" slashing protection for clients through multiple mechanisms. We maintain slashing insurance coverage and establish reserve funds specifically allocated for potential slashing events, ensuring delegator protection even in unlikely failure scenarios. Our enterprise SLA agreements include specific slashing compensation clauses and performance guarantees with clear remediation procedures. Additionally, we provide transparent incident reporting and post-incident analysis for any validator performance issues, with commitment to full disclosure and appropriate compensation for any slashing events attributable to our infrastructure or operational failures.
How does RHINO's validator architecture prevent double-signing?
RHINO employs Horcrux-based RAFT signing infrastructure that creates a distributed consensus mechanism among multiple signing nodes, making double-signing mathematically impossible. Our MPC (Multi-Party Computation) implementations ensure that private keys are never held in a single location, with signature generation requiring consensus from multiple distributed signers. We utilize hardware-isolated signing environments with dedicated signing infrastructure that maintains strict separation between different validator instances. This architecture includes automated cross-validation of signing operations, real-time monitoring of signature patterns, and immediate isolation of any validator showing irregular behavior patterns that could potentially lead to slashing conditions.
What happens during network outages or infrastructure failures?
RHINO's infrastructure is designed with multiple redundancy layers to handle network outages and infrastructure failures without triggering slashing events. Our validator operations utilize hardware distributed across five major global clusters (Eastern US, Western US, Germany, Japan, Singapore) with real-time health monitoring and automatic traffic routing. During outages, our Horcrux-based RAFT consensus ensures validator operations continue seamlessly through healthy nodes while maintaining signing safety. We prioritize validator uptime while preventing any actions that could result in slashing penalties.
Service Level Agreements
What level of technical support do enterprise clients receive?
Enterprise blockchain SLA agreements include 24/7 emergency coverage with PagerDuty integration ensuring immediate attention for critical issues. During primary operational hours (8:00 AM UTC+1 to 1:00 AM Eastern), we provide less than 1-hour response times for all communications and non-emergency issues. Emergency situations receive within 1-hour response regardless of time zone. Our dedicated support team includes blockchain engineers and infrastructure specialists led by our experienced leadership team detailed on our about page - CEO Eric (30+ years enterprise infrastructure) and CISO Jeff (30+ years security architecture). We provide priority escalation paths, dedicated account management, and quarterly business reviews for all institutional clients, with communication available via Slack, Discord, Telegram, and PagerDuty escalation email. For immediate assistance, visit our contact page.
What SLA guarantees are included in enterprise contracts?
Our enterprise blockchain SLA includes 99.95% customer SLA guarantee for all client-facing services with an internal operational target of 99.99% uptime for validator infrastructure, and 99.99% RPC endpoint availability backed by our hybrid infrastructure model and multiple redundancy layers. Technical support guarantees include less than 1-hour response during primary hours and within 1-hour for emergency situations 24/7. We provide monthly SLA reporting through our comprehensive monitoring stack (Wazuh, Zabbix, Graylog with PagerDuty integration), service credits for downtime exceeding thresholds, and real-time performance monitoring dashboards. All enterprise contracts include detailed incident response procedures with structured escalation paths and comprehensive communication protocols across multiple channels.
How do you communicate during service incidents?
RHINO maintains real-time status pages and automated incident notification system for all enterprise clients. We provide proactive communication through multiple channels including email. Our incident response team delivers detailed post-incident reports with root cause analysis and prevention measures, where appropriate.
Pricing & Contracts
How does blockchain infrastructure cost compare to building in-house?
Enterprise clients typically achieve 50-70% cost reduction compared to building internal blockchain infrastructure. Our pricing includes all operational overhead, security measures, compliance resources, and 24/7 monitoring that would require significant internal investment. We provide detailed cost-benefit analysis and ROI projections during our blockchain infrastructure consulting engagements. For more information about our investment services and partnership opportunities, visit our investment page.
What pricing models are available for enterprise clients?
We offer flexible pricing models including fixed monthly fees, usage-based pricing, and hybrid structures tailored to enterprise requirements. Our institutional staking services include transparent fee structures with volume discounts for large deployments. All enterprise contracts include detailed SLA commitments and service level guarantees. To discuss your specific requirements and pricing, please contact our team.
What contract terms and flexibility do you provide?
Enterprise contracts start with 12-month terms with options for multi-year agreements and volume commitments. We provide flexible scaling options, service modifications, and termination clauses designed for enterprise procurement requirements. Our legal team works with client procurement departments to accommodate specific contractual needs and compliance requirements. For detailed information about our compliance framework and privacy practices, please review our privacy policy and API terms of use.
Multi-Chain Capabilities
How quickly can you add support for new blockchain networks?
RHINO typically adds support for new blockchain networks at mainnet launch per customer needs, leveraging our early involvement during development and testnet phases. We prefer to engage with promising blockchain projects early in their development lifecycle, participating in testnets to build tools, gain deep technical understanding, and contribute resources back to both the development teams and broader validator community. We currently operate across 60+ blockchain networks internally, as detailed on our networks page. For public RPC services, we selectively add high-quality networks based on enterprise demand and technical merit - these public offerings are available on our resources page. Our Ansible automation frameworks and relationships with leading blockchain development teams enable rapid deployment across our 100+ bare metal nodes globally, supporting diverse consensus mechanisms from Tendermint and CometBFT to Aptos's DiemBFT. This early engagement approach ensures we're prepared to deliver production-ready infrastructure from day one of mainnet operations.
Can you provide custom API integrations for proprietary systems?
Our blockchain infrastructure consulting team provides custom API development and integration services for enterprise clients with proprietary systems. We offer GraphQL endpoints, custom data formatting, and specialized authentication mechanisms. All custom integrations include comprehensive documentation and ongoing maintenance support.
Do you support cross-chain functionality and bridges?
RHINO maintains infrastructure supporting major cross-chain protocols including IBC and Wormhole. Our enterprise Web3 development tools include cross-chain transaction monitoring and bridge status APIs. We provide technical consulting for complex cross-chain architecture implementations and security best practices. We provide these services as part of our enterprise blockchain infrastructure solutions and perform these services for our clients.
What's the difference between your validator operations and public RPC services?
RHINO operates as a validator and infrastructure provider across 60+ blockchain networks, representing one of the most comprehensive portfolios in the blockchain infrastructure industry. However, our public RPC API services are strategically focused on high volume and high SLA requirements for specific blockchains where we can deliver exceptional performance for public use. We're "deep" not "wide" - meaning we concentrate on providing enterprise-grade availability and performance for carefully selected networks rather than offering basic access to everything. You can view all available public RPC endpoints on our resources page. For enterprise clients requiring access to any of our 60+ supported networks, we can provide dedicated private RPC infrastructure tailored to your specific geographic, volume and performance requirements, with custom SLAs and dedicated bandwidth allocation.
Enterprise Integration
What onboarding and migration assistance do you provide?
Our enterprise blockchain infrastructure provider services include comprehensive planning and execution support. We provide technical integration assistance, API key management, and gradual traffic migration to ensure zero-downtime transitions. Our solutions engineering team works with client DevOps teams throughout the onboarding process.
Business Continuity
What disaster recovery and backup procedures do you maintain?
Our blockchain infrastructure implements comprehensive backup and data protection procedures including enterprise vault systems for key and secret management with hardware security keys required for access, dedicated snapshot servers that capture blockchain state data for rapid node recovery, and geographic redundancy with critical backup data replicated across our major global clusters. Our Ansible-based recovery procedures enable rapid restoration of services with minimal downtime, supported by comprehensive incident management through PagerDuty integration for 24/7 oversight.
How do you ensure long-term technology evolution and support?
RHINO invests significantly in research and development to stay current with blockchain technology evolution. We maintain active partnerships with leading blockchain foundations and participate in protocol development. Our long-term technology roadmap includes emerging technologies and next-generation consensus mechanisms to ensure continued enterprise blockchain infrastructure leadership.
Have More Questions?
Our technical team is available to discuss your specific blockchain infrastructure requirements and answer any additional questions about our enterprise services. You can also explore our supported networks, review our API services, read our API terms of use, or learn more about our team.